Returns & Refund Policy

At Romeo's Chews Club, customer satisfaction is important to us.

We take great care to ensure that every product is manufactured and delivered to the highest standards.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide your order number along with clear photos of the product and packaging.

In such cases, we will cover all return shipping costs.

Once the issue has been verified, we will offer either a replacement product or a full refund.

Returns for Any Other Reason

If you wish to return a product for any reason other than damage, defect, or an error on our part, you are responsible for arranging and paying for the return shipment.

The product must be:

● Unopened
● Unused
● In its original sealed packaging
● Returned in resalable condition

Refunds will only be issued after the returned product has been received and inspected by our team.

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns or issue refunds for:

● Opened dog treats or chews
● Products with broken or removed seals
● Partially consumed products
● Products damaged due to misuse or improper storage

The only exception is when the product arrives damaged, defective, or incorrect.

Refund Processing

Once the returned item has been received and approved, the refund will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Romeo's Chews Club
Email: hello@romeoschewsclub.com